Frequently Asked Questions

Everything you need to know about shopping with Joseph Joseph EU

What are your delivery options and costs within the EU?

We offer standard and express shipping to most EU countries. Shipping costs vary by destination and are calculated at checkout, with free standard delivery available on orders over a certain threshold.

How do I return a product if I am not satisfied?

You can return any unused item in its original packaging within 30 days of receipt. Please visit our returns portal to generate a label and follow the instructions provided.

Do your products come with a warranty?

Yes, all Joseph Joseph products are covered by a 2-year manufacturing guarantee. Some specific product ranges may offer extended warranties if registered online.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your plastic products BPA-free and food safe?

Absolutely. All Joseph Joseph kitchenware and storage products are made from high-quality, food-safe materials and are 100% BPA-free.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery in real-time.